For restaurant and café groups
Google review management for restaurant groups: written Saturday, read Tuesday.
Locationes is a multi-location Google Business Profile platform for restaurant groups. It gathers every branch's reviews into one queue, keeps hours and service details accurate, and shows which local searches each location appears in.
Last updated:
- Reply queue
- Reply queue ordered by risk, not by date.
- Hours
- Holiday hours changed across every branch at once.
- Profiles
- Menu, services and photos scored per location.
- Visibility
- Neighbourhood search visibility measured branch by branch.
The problem
A restaurant collects reviews faster than any local business, and they arrive at the worst moment: a guest waiting for the bill writes one, and someone choosing where to eat reads it ten minutes later.
Service complaints, booking mix-ups and closed kitchens repeat in identical words across branches, and nobody reads a thousand a month.
The cost is not the average rating; it is the table that never books because the last reply under a complaint is three weeks old.
What it does
Three jobs, in your sector's language.
No generic feature list. The parts of the product that matter when the queue is long and the hours differ.
- Reviews
-
One inbox per branch, filtered by what went wrong.
Reviews arrive with location, rating and date, so a group pulls unanswered negatives first, searches the text for "booking" or "cold", and clears routine thank-yous in bulk. Templates cover repeated situations; translation covers languages your team does not read.
- Profiles
-
Hours that survive a bank holiday.
Opening hours, services and photos are profile fields, editable per location and changeable in bulk where branches share a schedule. The profile score checks each restaurant against ten points, each with a direct fix.
- Visibility
-
Visibility measured per neighbourhood.
Impressions split by search and maps, keyword performance for the phrases diners use, and rank tracking for the branches you watch.
Example scenario
Example scenario
Illustrative example, not a customer story.
An eighteen-branch group runs three concepts. Monday's action list shows twenty-four unanswered negatives, nine in two branches sharing a kitchen supplier, and a location where Google flagged an hours edit. The coordinator routes replies to area managers, fixes the profiles herself, and searches review text for "delivery" to see whether the supplier problem reached takeaway orders.
Before the holiday she applies late-night hours to the fourteen branches that follow them, then runs the audit. Two still show old times because a manager edited them on Friday; she fixes those and replies to guests who wrote about a closed door.
- Unanswered negatives
- 24
- In two supplier-linked branches
- 9
- Hours edits flagged by Google
- 1
- Branches on late-night hours
- 14
Figures belong to the example above.
Related
Related pages
Features, sectors and reading that share the same work.
See it with your own locations
We will walk through your estate, your review volume and your current workflow.