For EV charging networks
Review management for EV charging networks: faults arrive as reviews.
Drivers review the charge, not the brand: which connector failed, whether the app took payment, if the bay was blocked. Locationes collects those reviews per site, keeps every station's profile accurate, and shows which sites drivers actually find in Maps.
Last updated:
- Reply queue
- One queue for every charging site.
- Hours
- Bulk hours and tariff updates.
- Profiles
- Impressions split by search and maps.
- Visibility
- Alerts for closed or duplicate sites.
The problem
Charging reviews are maintenance tickets written in public.
"Connector 2 dead since Tuesday" is a fact about your hardware, and it is also the first thing the next driver reads. Most networks have no path from that review to the field team, so the same fault is reported five times, answered zero times, and the site's rating drops for a reason marketing cannot fix. The second problem is discovery. A driver searches "charging near" a motorway junction or a retail park and picks from a map with three pins.
If your site's profile has the wrong access hours, no connector detail and a photo from 2022, the pin exists but does not win the tap.
What it does
Three jobs, in your sector's language.
No generic feature list. The parts of the product that matter when the queue is long and the hours differ.
- Reviews
-
Every site's reviews in one queue, filterable by what was said.
Filter by location, rating, date and text, so "nozzle", "payment" or "blocked" complaints can be pulled for the field team instead of being read one by one. Bulk reply clears the routine thank-yous; the fault reports get a human answer.
- Profiles
-
Profile accuracy across the network.
Access hours, description, services and photos are editable per site and updatable in bulk when an operator, tariff or access arrangement changes. The profile score shows which sites still have gaps that cost the tap.
- Visibility
-
Visibility per site, not per brand.
Impressions split by search and maps, keyword performance for the phrases drivers use, local rank tracking for the sites you care about, and an alerts check for closed or duplicated locations after a site rebrand.
Example scenario
Example scenario
Illustrative example, not a customer story.
A 60-site network runs chargers in retail car parks across two countries. Monday's action list shows a cluster of one-star reviews from a single site, all mentioning the same connector. The network manager filters the review list to that location, exports the last 30 days for the field team, and replies to each driver with the same accurate line: the fault is known, the part is ordered, the other connector is working.
That afternoon she checks Google alerts, because the site was rebranded last month: one duplicate listing is still live and collecting reviews from drivers who found the old pin. She fixes it before the two listings split the rating. At the end of the month the impressions report shows the new site is being found in Maps but not in search — a description and services gap the profile score had already flagged.
- Unanswered negatives
- 24
- In two supplier-linked branches
- 9
- Hours edits flagged by Google
- 1
- Branches on late-night hours
- 14
Figures belong to the example above.
Related
Related pages
Features, sectors and reading that share the same work.
See it with your own locations
We will walk through your estate, your review volume and your current workflow.