For workshop networks and dealer groups
Review management for auto service groups: the review books the bay.
Locationes is a multi-location Google Business Profile platform for workshop networks, dealer groups and fast-fit chains. It keeps each branch's services and hours accurate, gets review text to the people who can fix the cause, and measures how drivers find the workshop.
Last updated:
- Reply queue
- Workshop hours and services accurate per branch.
- Hours
- Seasonal tyre and inspection peaks updated in bulk.
- Profiles
- Review text filtered by fault, price or wait.
- Visibility
- "Service near me" visibility per workshop.
The problem
A driver with a warning light picks the nearest workshop rated above four, with a review that mentions the same fault.
If the branch still lists Saturday hours it stopped keeping, the first review of the month writes itself.
Price is the second fault line: "quoted one thing, charged another" costs more bookings than any advert buys.
What it does
Three jobs, in your sector's language.
No generic feature list. The parts of the product that matter when the queue is long and the hours differ.
- Reviews
-
One inbox per branch, searchable by complaint.
Filter by location, rating, date and text to pull every review mentioning "brake", "tyre" or "quote" for the workshop manager. Templates cover waiting, parts delays and price; translation covers other languages.
- Profiles
-
Services and hours that match the rota.
Tyre fitting, inspection, diagnostics and bodywork are profile fields, set per branch and changeable in bulk when a season starts. The profile score flags the workshops missing services or photos, and the audit catches edits that overrode a bulk change.
- Visibility
-
Demand measured where it is decided.
Impressions split by search and maps, interactions split into calls and direction requests, keyword performance for service terms, and rank tracking for the branches you watch.
Example scenario
Example scenario
Illustrative example, not a customer story.
A nine-workshop group enters tyre season. The marketing manager applies extended Saturday hours to the six branches that take weekend bookings, then runs the audit: two still show the old schedule because a branch edited its profile on Thursday.
The same week brings a run of two-star reviews about a ninety-minute wait at one site. She filters the list to that location, searches "wait", exports thirty days for the area manager, and replies to each driver with the same accurate line: the delay was real, the booking slot has been extended. Operations gets the pattern; the reply stays with marketing.
- Unanswered negatives
- 24
- In two supplier-linked branches
- 9
- Hours edits flagged by Google
- 1
- Branches on late-night hours
- 14
Figures belong to the example above.
Related
Related pages
Features, sectors and reading that share the same work.
See it with your own locations
We will walk through your estate, your review volume and your current workflow.